Refunds & Credits Policy

This policy is part of our Terms of Service and explains how credits, subscriptions and refunds work. All payments are processed securely by Stripe.

1. How credits work

• One-time packs — credits never expire.
• Monthly plans — credits refresh each billing cycle; unused plan credits expire at the end of the cycle and do not roll over. Member top-ups are valid until the current cycle renews.
• Week Pass — credits are valid for 7 days from purchase.
• Free, bonus, promotional and referral credits have no cash value and are never refundable.

2. Digital delivery and the right of withdrawal

Credits are digital content delivered immediately after purchase. By purchasing, you request immediate delivery and acknowledge that, once you start spending the credits, any statutory right of withdrawal lapses to the extent permitted by the law that applies to you.

3. Refunds

• Completely unused purchases — if you have not spent any credit from a purchase, you can request a full refund of that purchase within 14 days.
• Partially used purchases — once any credit from a purchase has been spent, the purchase is non-refundable, except where mandatory consumer law in your country provides otherwise or where we choose to make an exception in good faith.
• Faulty service — if a technical failure on our side consumed credits without delivering a result, contact us; we restore such credits.
• Refunds are returned to the original payment method.

4. Subscriptions

• Plans renew automatically each month until cancelled.
• You can cancel at any time from the app (Manage plan). Cancellation stops future charges; your plan credits stay usable until the end of the already-paid cycle.
• Charges for cycles that have already started are not refunded, except as required by law.

5. Chargebacks

If you believe a charge is wrong, please contact us first at office@pmumagic.com; genuine mistakes are resolved quickly. Initiating a chargeback on a legitimately delivered purchase may lead to suspension of the associated account.

6. How to request a refund

Email office@pmumagic.com from the address linked to your account, with the date and amount of the purchase. We respond within a few business days.